Contact the Real Bets.io: The Official Support Address
The only official support address of Bets.io is [email protected]; this page explains how to use it, how complaints are handled and how to tell real support from impostors.
The official address
Write to [email protected]. It is the Email Support address in the footer of bets.io and also reaches our Data Protection Officer.
How real support behaves
| Real support | Impostors |
|---|---|
| Writes from @bets.io | Uses other addresses or profiles |
| Never asks for your password | Asks for your password or a code |
| Points you to the bets.io cashier | Sends a wallet address or payment link |
| Asks for documents only for verification | Asks for documents with a payment |
What to include
Write from your registered email, give your name, what happened and when, and any reference such as a transaction hash or a screenshot.
Check your account history first.
Log in on bets.ioReporting fakes
Forward suspicious emails, links, fake codes or app files to [email protected]. Official channels are listed on our about page, the genuine app on our app page.
Complaints
Email [email protected] with Complaint in the subject, your first name, surname, telephone number, a detailed description and dates and times. We aim to acknowledge it within 24 hours, escalate internally when needed, keep you informed and send a written final response with reasons within eight weeks. Complaints are handled in English and only for the account holder.
- Payments: see our payments page.
- Documents: see our registration page.
- Bonuses: see our bonuses page.
- A break from gambling: see our responsible gambling page.
Your data
Ask [email protected] to confirm, explain or correct your data, or to stop direct marketing. Short answers are on our FAQ page.
Contact FAQ
What is the official Bets.io support email?
Someone claiming to be support asked for my password. What now?
Do not reply; forward the message to [email protected].
How fast is a complaint acknowledged?
We aim for 24 hours.
The real Bets.io is at bets.io.
Go to Bets.io